Refund policy

RETURNS GUIDELINES

Online Full-Price Returns

We offer returns for full-price purchases made online and are happy to help you find your perfect fit. If something is not quite right, returns are accepted within 30 days from the date your order is delivered.

Please Note: Returns only apply to full-price unworn and unwashed merchandise with all original tags attached.

Merchandise received outside of the eligible return window may not qualify for a refund.

Final Sale

All sale items or on promotion are FINAL SALE. We are unable to process returns, exchanges, or provide store credit for any sale items.

United States & International Returns

Customers may visit our Returns Portal powered by Global-e to initiate a return and generate a return label. Further instructions can be found directly within the Returns Portal.

For orders placed using Global-e, you may select the prepaid return option within the returns portal to receive a return shipping label at preferred carrier rates negotiated by Global-e. Alternatively, you may choose to return your item using a carrier of your choice at your own expense.

Please note that return shipping costs are non-refundable. If you use the prepaid return label provided through the portal, the return shipping fee will be deducted from your refund amount. Customers will be charged for the return label only when the refunds don't cover the fee or there are no available refunds.

For additional assistance, please contact:

Email: support@josephribkoff.com

Live Chat

Call Us Toll Free: 1-888-598-0106 (US only)

Customs Duties & Taxes

Please note that duties and taxes applicable to your order are included in the final purchase price for supported markets. Refunds will include the amount paid for the returned item(s), excluding any applicable return shipping fees.

Return Shipping Fee

The following fees apply:

United States

  • Return Fee of USD $9.95 on all returns.

United Kingdom

  • Return Fee of GBP £9.95 on all returns.

Europe

The following countries are subject to a return fee of EUR €9.95 on all returns:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Ireland (Republic of)
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Portugal
  • Slovak Republic
  • Slovenia
  • Spain

Czech Republic 245.00 Kč on all returns.
Denmark 74.95 DKK on all returns.
Hungary 3600 HUF on all returns.
Norway 106.95 kr on all returns.
Poland 42.95 zł on all returns.
Romania 52.95 RON on all returns.
Sweden 111.95 kr on all returns.
Switzerland and Liechtenstein 9.95 CHF on all returns.

How Long Does a Return Take to Process?

Returns may take 2-3 weeks to process.
Once your return is received and approved, refunds will be issued to the original method of payment within 7-10 business days.

Damages

If you believe an item you received is damaged or defective, go to the return portal, select the “damage” reason for return and follow the steps or please contact our Customer Care team with:

  • your order number,
  • a short description of the issue,
  • and photos of the item so we may better assist you.

Contact:
Email: support@josephribkoff.com
Live Chat 
Call Us Toll Free: 1-888-598-0106 (US only)

Right of Withdrawal (Europe Only)

See Policy is in Annex 1 on Terms of Sale

Right of Withdrawal

Customers in the European Union have the right to cancel and return within 14 days after the day on which customer, or a third party designated by customer other than the carrier, receive the goods. You may submit your withdrawal request by emailing support@josephribkoff.com with your Order ID and Email Address, or by submitting a return request through the Returns Portal. 

Once your return has been received and processed, you will be refunded:

  • The value of the returned item(s)
  • The original standard outbound shipping charges paid at the time of purchase 

Please note:

  • Return shipping charges remain the responsibility of the customer, unless otherwise required by applicable law.
  • Additional shipping costs resulting from the selection of a delivery method other than our standard shipping option are not refundable.
  • Items must be returned in accordance with our return conditions.

For customers outside the European Union, returns are subject to our standard Return Policy.

Important Notes

Joseph Ribkoff reserves the right to refuse returns that do not meet the conditions outlined above.

For orders placed through Global-e, returns and refunds remain subject to Global-e processing procedures and local market requirements.

Refunds are processed in the original transaction currency. Depending on your credit card issuer or financial institution, exchange rates and foreign transaction fees may apply. As a result, the amount credited to your account may differ from the amount originally paid.