Privacy policy

Updated: August 2026

Canada / US Privacy Policy EU Privacy Policy

1. INTRODUCTION

AT JOSEPH RIBKOFF INC.’S ENTIRE DISCRETION, WE RESERVE THE RIGHT TO CHANGE THE TERMS OF THIS PRIVACY POLICY FROM TIME TO TIME.

We are JOSEPH RIBKOFF INC. (“Joseph Ribkoff”). We are located at 2375 de l'Aviation, Dorval, Quebec, Canada, H9P 2X6.

Joseph Ribkoff is committed to preserving and safeguarding your right to privacy. As part of this commitment, Joseph Ribkoff wants you to be fully aware of what happens to the personal information it collects about you. Accordingly, this Privacy Policy sets out the manner in which Joseph Ribkoff will collect, use, disclose and otherwise manage your personal information.

Personal information is information that relates to you or allows us to identify you. This includes obvious things like your name, address and telephone number but can also include less obvious things like analysis of your use of this website (the “Website”).

For the purpose of this Privacy Policy:

“We”, “us”, or “our” refers to Joseph Ribkoff and its subsidiaries and brands.
“Personal Information” means information about an individual that can be used to identify such individual,

Joseph Ribkoff processes your personal information in our capacity as a controller. This means that we are responsible for ensuring that we comply with relevant data protection laws when processing your personal information, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”), Quebec’s Act respecting the protection of personal information in the private sector (as amended by Law 25), the California Consumer Privacy Act (as amended by the California Privacy Rights Act) (“CCPA”), Canada’s Anti-Spam Legislation (“CASL”), and the CAN-SPAM Act, as applicable.

For any questions regarding the protection of your personal information, please contact us at privacy@ribkoff.com.

2. COLLECTION OF PERSONAL INFORMATION

2.1. How we collect personal information

We only collect personal information about you in connection with providing our services to you and running our business.

We use different methods to collect your information, including through:

Direct interactions with you when you provide information to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise.
Automated technologies or interactions, as you navigate through our Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.
Third parties or publicly available sources, for example, our business partners and service providers.
Information You Provide to Us
The information we collect directly from you on or through our Website may include:
- Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our newsletter, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
- Records and copies of your correspondence (including email addresses), if you contact us.
- Your responses to surveys that we might ask you to complete for research purposes.
- Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website, such as billing and shipping information, billing address, country, and postal/zip code.

2.2. Categories of personal information that we may collect

The categories of personal information that we may collect include the following:

Account information: customer account (optional), login credentials (encrypted), preferred language, and preferred country/market.
Order information: order history, products purchased, order value, order status, shipping information, tracking information, returns, and refunds.
Customer service information: email correspondence, chat conversations, phone call notes, social media inquiries, return requests, refund requests, product inquiries, customer complaints, and customer feedback.
Website usage information: your search queries on the Website, IP address, browser type, device information, operating system, pages visited, time spent on the website, products viewed, search history, shopping cart activity, referring websites, cookies and similar technologies, and marketing consent preferences.

3.COOKIES & TRACKING TECHNOLOGIES

3.1. Types of Cookies We Use

Our Website uses cookies and similar tracking technologies to support website functionality, improve the customer experience, measure website performance, and support marketing activities.

For details of the cookies employed by Joseph Ribkoff, please see our Cookie Policy. You can find additional information on cookies and control your cookie preferences via the Usercentrics platform, which is accessible via the “manage my preferences” link in the cookie banner on our Website.

3.2. Your Cookies Choices

We provide you with the ability to manage your cookie preferences, including the ability to reject non-essential cookies and tracking technologies, through our cookie consent management tool, which is presented to you upon your first visit. You can also change your cookie settings, opt-out or withdraw consent anytime by clicking Manage Cookie Preferences.

A cookie in no way gives us access to your computer or any information about you. You can choose to accept or decline cookies within your web browser. Different browsers make different controls available to you. Generally, your browser’s settings or “Help” function will let you accept, refuse or delete cookies. Each browser’s website should contain instructions on how you can do this.

If you refuse or delete certain cookies, please be aware that it may prevent you from obtaining certain content, features, services, products, or benefits of the Website.

3.3. Third-Party Analytics and Advertising

We engage third-party service providers to perform analytics and advertising services:

Analytics Providers: We use web analytics tools including Google Analytics to help us understand how users interact with our Services. To learn more about Google Analytics, click here. Users can deactivate the Google Analytics function with a browser add-on, which can be downloaded here.

· Advertising Partners: We use advertising partners to deliver targeted advertisements on other websites or platforms.

3.4. Web Analytics and Other Third-Party Tools

Third parties, including advertising networks, analytics providers, and social media platforms, may use cookies and similar tracking technologies to collect information about your interactions with our Website and other websites over time. Joseph Ribkoff does not control these third parties’ tracking technologies or how they may be used.

· For more information about interest-based advertising and how to opt out, please visit:

o https://youradchoices.com/ (US)

o https://youradchoices.ca/ (Canada)

o https://youronlinechoices.eu/ (EEA)

4. 4. USE AND DISCLOSURE OF PERSONAL INFORMATION

4.1. How personal information is used and our lawful bases for processing

Joseph Ribkoff uses personal information for the purposes set out below. This section also explains our lawful basis for processing.

Purpose of the processing

Lawful basis for processing

Order Processing & Fulfillment

Personal information will be used to:

Process customer orders.
Coordinate order fulfillment with Joseph Ribkoff's logistics partners.
Generate shipping labels and shipping documentation through Global-e and logistics partners, where applicable.
Provide shipment tracking and delivery notifications.
Support delivery and transportation management through logistics partners.
Manage order exceptions, including partial shipments and order cancellations.

Contract

This lawful basis will apply where we need to process your personal information in order to deliver a contractual service to you, such as processing your order and taking the steps necessary to fulfil your order.

Legitimate interests

We also have a legitimate interest in processing your personal information in these ways in order to operate our business.

Returns & Refunds

Personal information will be used to:

Coordinate returns with Joseph Ribkoff Customer Service and logistics partners.
Provide return status updates and refund confirmations.
Respond to customer inquiries related to returns and refunds.

Contract

This lawful basis will apply where we need to process your personal information in order to deliver a contractual service to you, such as where our Customer Service department coordinates returns with third parties.

Please note that Global-e will act as a controller in its own right in respect of the role it plays in relation to returns and refunds, i.e.: (i) managing customer return requests through the Global-e Returns Portal; and (ii) processing approved refunds. Please see the section below on the role of Global-e for further information on its role.

Customer Service

Personal information will be used to:

Respond to customer inquiries received by email, chat, phone, and social media.

Send transactional communications, including order confirmations, shipment notifications, delivery updates, return confirmations, refund confirmations, and other order-related communications.

Resolve customer issues and complaints.
Support customers with returns, refunds, product inquiries, and post-purchase assistance.
Recommend alternative products or styles when appropriate.

Contract

This lawful basis will apply where we need to process your personal information in order to deliver a contractual service to you, such as where we provide you with your order status and support you with returns.

Legitimate interests

We also have a legitimate interest in processing your personal information in these ways in order to assist our customers, respond to enquiries and resolve complaints.

Marketing Communications

Personal information may be used to:

Send newsletters.
Send promotional offers and marketing campaigns.
Notify customers of new product launches.
Send welcome emails.
Send abandoned cart reminders.
Send abandoned browse reminders.
Send back-in-stock notifications.
Send product review requests.
Send post-purchase communications.
Send customer satisfaction surveys.
Send other customer- or order-triggered communications as marketing programs evolve.

Legitimate interests

We have a legitimate interest in communicating with our customers. This includes sending back-in-stock notifications where this has been specifically requested by a customer and promoting our products and services to existing customers.

Consent

Where we cannot rely on our legitimate interests to process your personal information for marketing purposes, we will send marketing communications only with your consent.

Personalization

Personal information may be used to:

Personalize the online shopping experience.
Recommend products based on customer preferences and browsing behavior.
Display localized content, language, currency, and pricing.
Improve product discovery and merchandising.

Consent

We generally process personal information in this context only with your consent.

Website Analytics & Performance

Personal information and other Website usage data, including data obtained via cookies and similar technologies used on our Website, may be used to:

Analyze website traffic and customer behavior.
Measure website performance and conversion.
Improve website functionality.
Improve customer experience.
Optimize merchandising and marketing initiatives.
Measure campaign attribution and customer journeys across channels.

Legitimate interests

We have a legitimate interest in providing to you the facilities on our Website that you have requested and in understanding how our Websites is used and the relative popularity of the content on our Website.

Consent

Where we cannot rely on our legitimate interests to process your personal information for any of these purposes, we will do so only with your consent.

Legal, Accounting & Compliance

Personal information may be used to:

Comply with applicable legal and regulatory obligations.
Meet tax, accounting, and audit requirements.
Respond to lawful requests from regulatory or government authorities.

Compliance with a legal obligation

This lawful basis will apply where we process your information in order to comply with our legal and regulatory obligations.

Legitimate interests

We also have a legitimate interest in processing personal information for legal, accounting and compliance purposes.

Disputes & Legal Claims

Personal information may be used:

For the establishment, exercise or defence of legal claims.
To protect the rights, property, and security of Joseph Ribkoff, Global-e, and our customers.

Legitimate interests

We have a legitimate interest in processing personal information in the context of legal disputes/claims and to protect the rights, property and security of Joseph Ribkoff and third parties.

We will not use your personal information for purposes that are materially different from those described above without providing you with notice and, where required by law, obtaining your consent.

4.2. Third Parties with which Personal Information is Shared

Internally, only employees who need access to your personal information for the execution of their duties will have access to it. Joseph Ribkoff may also share your personal information with certain third parties, including:

Within the Joseph Ribkoff’s family of companies, which includes parents, corporate, affiliates, subsidiaries, business units and other companies that share common ownership;
Global-e (see below for further information on Global-e’s role);
Shopify: Shopify provides an eCommerce platform, including customer accounts, checkout integration, order management and product catalog.
Third-party service providers working on behalf of Joseph Ribkoff including IT service providers and other third parties such as:

Seko (USA): Seko (USA) provides order fulfillment, inventory management, shipping, and returns processing;
ParcelLab: ParcelLab provides Shipment tracking, delivery notifications, and post-purchase communications;
Klaviyo: Klaviyo provides email marketing, newsletters, promotional campaigns, customer lifecycle marketing, and transactional communications services;
Gorgias: Gorgias provides Customer Service platform services supporting email, chat, phone, and social media interactions;
Elevar: Elevar provides Server-side event tracking, marketing attribution, conversion measurement, and customer behavior analytics services;
Google Analytics (GA4): Google provides website analytics, performance measurement, customer behavior analysis and reporting services;
Usercentrics: Usercentrics provides cookie consent collection, consent management and customer preference management services;
Weglot: Weglot provides website translation and localization services;
Fast Simon: Fast Simon provides site search, merchandising and product recommendations;
True Fit: True Fit provides personalized size recommendations and fit guidance;
Stockist: Stockist provides store locator functionality;

Legal advisors acting for Joseph Ribkoff; and
Law enforcement authorities, or on court demand, request from regulators, government obligations/requests.

In the event of a change of ownership, sale, merger, liquidation, reorganization or acquisition of Joseph Ribkoff, in whole or in part, your information may be transferred as part of the transaction.

The third parties with whom we share your information will either process it in their capacity as a controller or our processor. Where they process your information in their capacity as a controller (for example, a regulator), they are legally responsible to you for how they process your personal information. Where they process your information on our behalf in their capacity as our processor (for example, our IT providers), we remain primarily responsible to you for how they process your personal information, including ensuring that they keep your information safe and secure.

We do not sell personal information as that term is commonly understood (i.e., in exchange for monetary consideration). For information about "sharing" for cross-context behavioral advertising under the CCPA/CPRA, please see the California Supplemental Notice below.

4.2.1.Our Relationship with Global-e

When you make a purchase through our online store, certain of your personal information will be shared with Global-e, our international e-commerce partner. Global-e is responsible for processing certain personal information necessary to facilitate your transaction, including payment processing, fraud prevention, the calculation and collection of applicable taxes and duties, assistance with returns and refund administration, and compliance with its own legal and regulatory requirements relating to the transaction.

Joseph Ribkoff does not store customer payment card information. Payment information is collected and processed by Global-e and its authorized payment providers.

When processing your personal information for the purposes set out above, Global-e acts as an independent controller of your personal information and processes your information in accordance with its own privacy notice. Further information about how Global-e processes personal information can be found in Global-e's privacy notice.

5. Your Choices

5.1. Consent

Where we process your personal information based on your consent, you have the right to withdraw your consent at any time. To withdraw your consent, please review the information below. Please note that where we rely on your consent to process your personal information and you choose to withdraw your consent, your decision may affect our ability to provide certain of our services to you.

5.2. Failure to provide your personal information to us

Where we need to collect your personal information by law or in order to process your instructions, provide you with our services or perform a contract we have with you and you decide not to provide that information when requested, we may not be able to carry out your instructions, provide the products or services you have requested or perform the contract we have or are trying to enter into with you. In other circumstances where you choose not to provide us with your personal information when we request it, your decision not to provide us with your personal information may affect our ability to provide you with our services.

6. YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

Depending on the jurisdiction in which you are located and under certain conditions, you may be entitled to exercise certain rights in respect of your personal information, including:

The right to access your personal information: this is the right to request information about the personal information we hold about you and to receive a copy of that personal information;
The right to rectification or correction: this is the right to have any inaccuracies in your personal information corrected;
The right to erasure: this is the right to require us to delete any of your personal information that we no longer have a lawful ground to use;
The right to restrict processing: this is the right to restrict our processing of personal information, for example if the processing is no longer necessary;
The right to data portability: this is the right to require us to transfer your personal information to a third party in a standardized machine-readable format;
The right to be informed about automated decision-making: You have the right to be informed when a decision is made about you based exclusively on automated processing. We do not currently make decisions based exclusively on automated processing that produce legal effects or similarly significant effects on individuals.
The right to object: this is the right to object to any processing based on our legitimate interests unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights; and
Right to withdraw your consent: Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances.
The right to appeal: where applicable under US state privacy laws, you may have the right to appeal our decision regarding your privacy rights request. If you wish to appeal, please contact us at privacy@ribkoff.com within a reasonable time after receiving our decision, and we will respond to your appeal within the timeframe required by applicable law; and

You can exercise these rights by simple written request sent by email to privacy@ribkoff.com.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, deleted, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

If your request is not sufficiently precise or does not include all elements enabling us to answer your request, Joseph Ribkoff may ask you to provide further information.

In certain circumstances, we may need to restrict your rights in order to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege).

We are obliged to keep your personal information accurate and up to date. Please help us to do this by advising us of any changes to your personal information.

7. SECURITY OF PERSONAL INFORMATION

Joseph Ribkoff will maintain your personal information in secure data storage to safeguard it from unauthorized access, and will be used, disclosed, or retained only for as long as necessary to fulfill the purposes for which that personal information was collected, as permitted or required by law and to comply with its legal obligations, resolve disputes, and enforce our agreements.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information.

We implement and maintain reasonable administrative, technical, and physical safeguards designed to protect the security, confidentiality, and integrity of your personal information against risks such as unauthorized access, disclosure, alteration, or destruction. These safeguards include, as appropriate, encryption of data in transit, access controls, employee training, and regular security assessments.

8. STORAGE AND LOCATION OF PERSONAL INFORMATION

8.1. How long do we store your data for?

Joseph Ribkoff will maintain your personal information for as long as a business need exists, including where necessary to resolve disputes or enforce agreements, or as required by applicable laws, regulations, or government orders.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information and whether we can achieve those purposes through other means, and the applicable legal requirements. If you close your account or request deletion of your personal information, we will delete or anonymize your information in accordance with applicable law, subject to any legal obligations that require us to retain certain records.

Specific retention periods will be determined by Joseph Ribkoff's Legal, Finance, and Information Technology teams in accordance with applicable legislation.

Further details regarding specific retention periods are available on request. If you would like more information on the periods during which your personal information will be kept, please contact us using the contact details in the “Contact Us” section below.

For California residents, more information about data retention periods under the CCPA/CPRA can be found in the California Supplemental Notice below.

8.2. Where is your personal information stored?

Your personal information may be stored and processed in any country where Joseph Ribkoff has facilities or in which Joseph Ribkoff engages third party service providers. This means that your personal information may be transferred to jurisdictions outside your jurisdictions of residence, which may have different data protection rules than in your country. In particular, personal information may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other jurisdictions, pursuant to the laws of such jurisdictions.

However, Joseph Ribkoff’s practices regarding personal information will at all times continue to be governed by this Privacy Policy and where we transfer your personal information across national boundaries, we will protect your personal information by ensuring that those transfers are made in compliance with all relevant data protection laws.

When personal information is transferred across borders, we ensure that appropriate safeguards are in place, including:

Contractual clauses requiring recipients to protect personal information to a standard consistent with applicable Canadian and U.S. law;
Data processing agreements with all service providers and processors;
Due diligence assessments of third-party privacy and security practices.

If you would like further details of how your personal information is protected when transferred from one jurisdiction to another then please contact privacy@ribkoff.com.

9. PERSONAL INFORMATION OF CHILDREN

Our Website and services are not directed to children. We do not knowingly collect personal information from children under the age of 16. If you are under 16 years of age, please do not submit any personal information to us without the express consent of a parent or guardian. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@ribkoff.com.

10. UPDATES TO THIS POLICY

Joseph Ribkoff reserves the right to change this Policy at any time. If we make material changes to how we collect, use, or disclose your personal information, we will notify you by updating the “Updated” date at the top of this Privacy Policy and posting the updated policy on the Website.

We encourage you to review this Privacy Policy periodically. Your continued use of the Website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

Last update: see the top of the page.

11. CONTACT US

If you have any inquiries or comments about this Privacy Policy, please contact us at:

Privacy Officer

Email: privacy@ribkoff.com

Telephone: (514) 685-9191 or 1-800-361-1839

Mail: Joseph Ribkoff Inc., Attn: Privacy Officer, 2375 de l'Aviation, Dorval, Quebec, Canada, H9P 2X6

Website: www.josephribkoff.com

12. SUPPLEMENTAL NOTICES FOR OTHER JURISDICTIONS

12.1. Supplemental Notice for California Residents

This section applies to California residents and supplements the information above.

This California Privacy Policy describes how Joseph Ribkoff Inc. and its subsidiaries (collectively, “Joseph Ribkoff,” “Company,” “we,” or “us”) collect and process personal information about our consumers who reside in California. The California Consumer Privacy Act, as amended by the California Privacy Rights Act of 2020 (collectively, the “CCPA”), requires us to provide our California consumers with a privacy policy that contains a comprehensive description of our online and offline practices regarding our collection, use, sale, and sharing of their personal information, along with a description of the rights they have regarding their personal information. This Privacy Policy provides the information the CCPA requires, together with other useful information regarding our collection and use of personal information. Any terms defined in the CCPA have the same meaning when used in this policy.

Information We Collect

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or household (“personal information”).

Personal information does not include:

Publicly available information from government records.

De-identified or aggregated consumer information.

Information excluded from the CCPA's scope, like:

o health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;

o personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

We obtain the categories of personal information listed above from the following categories of sources:

Directly from you. For example, when you sign up to receive our newsletter.

Indirectly from you. For example, from observing your actions on our website or interactions with our advertisers.

Personal Information Categories Chart

The chart below identifies the categories of personal information we collected from our consumers within the last 12 months. We retain this personal information for up to two (2) years, unless a longer retention period is required by law.

Category	Examples	Collected	Retention Period
A. Identifiers.	A real name, Internet Protocol address, email address, or other similar identifiers.	YES	2 years
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.	YES **We collect your name and phone number but only with your explicit permission and with a check box opt-in to record your choice.	2 years
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	NO	2 years
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	YES ** We collect order history and information about products purchased, obtained, or considered through our Website.	2 years
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	NO	n/a
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.	YES ** We collect information on your interaction with a website, application, or advertisement, but we don’t have access to your browsing and search history.	2 years
G. Geolocation data.	Physical location or movements.	NO	n/a
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	NO	n/a
I. Professional or employment-related information.	Current or past job history or performance evaluations.	NO	n/a
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	NO	n/a
K. Inferences drawn from other personal information.	Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	NO ** We collect language preference.	n/a
L. Sensitive personal information	Government-issued identifiers (such as social security number), account log-in credentials in combination with passwords, precise geolocation data, racial or ethnic origin, religious or philosophical beliefs, union membership, contents of mail, email, and text messages (where the business is not the intended recipient), genetic data, biometric information, health information, and information concerning sex life or sexual orientation.	NO ** Joseph Ribkoff does not knowingly collect sensitive personal information as defined under the CCPA. Account login credentials are encrypted and not accessible in a form that would constitute sensitive personal information.	n/a

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes, specifically to:

To fulfill or meet the reason you provide the information. For example, if you shared your name and contact information to request to receive our newsletter, we will use that personal information to send you our newsletter.

To provide you with information that you request from us.

To provide you with email alerts, event registrations and other notices concerning our products, or events or news, that may be of interest to you.

To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.

To improve our website and present its contents to you.

As necessary or appropriate to protect the rights, property or safety of us, our clients or others.

To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

As described to you when collecting your personal information or as otherwise set forth in the CCPA.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sales and Sharing of Personal Information

In the preceding twelve (12) months, Joseph Ribkoff has not sold personal information.

We may disclose your personal information we collect to a third party for a business purpose.  When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

We do not sell your Personal Data as that term is defined under US Privacy Laws

For more information on your right to opt-out of Sale or Sharing, please see section below for “Your Rights and Choices”

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, Company has disclosed personal information for a business purpose to the categories of third parties identified in the main Privacy Policy above, including service providers that assist with order fulfillment, shipping, email marketing, customer service, website analytics, and payment processing.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of personal information we collected about you.

The categories of sources for the personal information we collected about you.

Our business or commercial purpose for collecting or sharing that personal information.
The information disclosed to third parties for those third parties’ direct marketing purposes.

The categories of third parties with whom we share that personal information.

The specific pieces of personal information we collected about you (also called a data portability request).

If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

o sales, identifying the personal information categories that each category of recipient purchased; and

o disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Right to Opt-Out of Sale or Sharing.

Right to Opt-Out of Sale or Sharing. You have the right to opt out of the “sale” or “sharing” (as defined under the CCPA) of your Personal Information, including through our use of certain advertising technologies.

Correction Request Rights

You have the right to request that we correct any inaccurate personal information that we maintain about you, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will use commercially reasonable efforts to correct the inaccurate personal information.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.

Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

Debug products to identify and repair errors that impair existing intended functionality.

Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 ).

Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.

Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

Comply with a legal obligation.

Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, Correction, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Calling us at 1-800-361-1839, or emailing us at: privacy@ribkoff.com

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.  Making a verifiable consumer request does not require you to create an account with us.  We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

Response Timing and Format

We will confirm receipt of your verifiable consumer request within ten (10) business days. If you do not receive confirmation within that timeframe, please contact us at privacy@ribkoff.com.

We endeavor to respond to a verifiable consumer request within 45 days of its receipt.  If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. 

If you have an account with us, we will deliver our written response to that account.  If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.  Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt.  The response we provide will also explain the reasons we cannot comply with a request, if applicable.  For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.

· Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

Provide you with a different level or quality of goods or services.

Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Do Not Track Signals

Some web browsers transmit “Do Not Track” signals to websites. We do not currently alter our data collection and use practices in response to Do Not Track signals. However, as described above, we do recognize and honor Global Privacy Control (GPC) signals as valid opt-out requests under applicable law.

12.2. Supplemental Notice for Nevada Resident Rights

Residents of Nevada have the right to request that we not “sell” their “covered information” (as defined in applicable Nevada law). Under Nevada’s Internet Privacy Law (NRS 603A, as amended by SB 220 and SB 260), “sale” means the exchange of covered information for monetary consideration to another person for the purpose of that person licensing or selling the covered information to additional persons. If you are a Nevada resident and would like to submit such a request, please email us at privacy@ribkoff.com or call us at 1-800-361-1839. We will respond to your request within 60 days of receipt, with an extension of up to 30 additional days if reasonably necessary upon notice to you.

EU Privacy Policy

AT JOSEPH RIBKOFF INC.’S ENTIRE DISCRETION, WE RESERVE THE RIGHT TO CHANGE THE TERMS OF THIS PRIVACY POLICY FROM TIME TO TIME.

We are JOSEPH RIBKOFF INC. (“Joseph Ribkoff”). We are located at 2375 de l'Aviation, Dorval, Quebec, Canada, H9P 2X6.

These policies apply to all residents of any country located on the continent of Europe, including, without limiting the generality of the foregoing, the United Kingdom, Switzerland, and other non-European Union countries situated in Europe.

For the purpose of this Privacy Policy:

“We”, “us”, or “our” refers to Joseph Ribkoff and its subsidiaries and brands.
“Personal Information” means information about an individual that can be used to identify such individual,

We have a data protection officer whose job is to oversee our data protection compliance. You can contact our data protection officer by sending an email to privacy@ribkoff.com.

COLLECTION OF PERSONAL INFORMATION

How we collect personal information

We only collect personal information about you in connection with providing our services to you and running our business.

We may collect personal information directly from you through your use of the Website and through your interactions with us. For example, we may collect personal information when you create an account, place an order through our online store, voluntarily provide information via the "Sign up to our Newsletter" link located on the home page, or submit an enquiry through our "Contact Us" page. We may also collect personal information about you when you contact Joseph Ribkoff by telephone, email or other communication channels, request information about our products, or provide feedback regarding the Website.

Joseph Ribkoff may also automatically collect certain information relating to your use of the Website, as described below.

Categories of personal information that we may collect

The categories of personal information that we may collect include the following:

Customer Identification

First and Last Name
Email Address
Telephone Number

Billing & Shipping Information

Billing Address
Shipping Address
Country
Province/State
Postal/ZIP Code

Account Information

Customer account (optional)
Login credentials (encrypted)
Preferred language
Preferred country/market

Order Information

Order history
Products purchased
Order value
Order status
Shipping information
Tracking information
Returns
Refunds

Customer Service Information

Information collected through Customer Service interactions may include:

Email correspondence
Chat conversations
Phone call notes
Social media inquiries
Return requests
Refund requests
Product inquiries
Customer complaints
Customer feedback

Website Usage Information

Via the Website, we may also automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on the website
Products viewed
Search history
Shopping cart activity
Referring websites
Cookies and similar technologies
Marketing consent preferences

COOKIES & TRACKING TECHNOLOGIES

The Website uses cookies and similar tracking technologies to support website functionality, improve the customer experience, measure website performance, and support marketing activities.

For details of the cookies employed by Joseph Ribkoff, please see our Cookie Policy. You can find additional information on cookies and control your cookie preferences via the Usercentrics platform, which is accessible via the ‘manage my preferences’ link in the cookie banner on our Website.

USE AND DISCLOSURE OF PERSONAL INFORMATION

How personal information is used and our lawful bases for processing

Joseph Ribkoff uses personal information for the purposes set out below. This section also explains our lawful basis for processing, which is relevant for individuals located in jurisdictions including the EU and the UK.

Purpose of the processing

Lawful basis for processing

Order Processing & Fulfillment

Personal information will be used to:

Process customer orders.
Coordinate order fulfillment with Joseph Ribkoff's logistics partners.
Generate shipping labels and shipping documentation through Global-e and logistics partners, where applicable.
Provide shipment tracking and delivery notifications.
Support delivery and transportation management through logistics partners.
Manage order exceptions, including partial shipments and order cancellations.

Contract

Legitimate interests

We also have a legitimate interest in processing your personal information in these ways in order to operate our business.

Returns & Refunds

Personal information will be used to:

Coordinate returns with Joseph Ribkoff Customer Service and logistics partners.
Provide return status updates and refund confirmations.
Respond to customer inquiries related to returns and refunds.

Contract

Customer Service

Personal information will be used to:

Respond to customer inquiries received by email, chat, phone, and social media.

Send transactional communications, including order confirmations, shipment notifications, delivery updates, return confirmations, refund confirmations, and other order-related communications.

Resolve customer issues and complaints.
Support customers with returns, refunds, product inquiries, and post-purchase assistance.
Recommend alternative products or styles when appropriate.

Contract

Legitimate interests

We also have a legitimate interest in processing your personal information in these ways in order to assist our customers, respond to enquiries and resolve complaints.

Marketing Communications

Personal information may be used to:

Send newsletters.
Send promotional offers and marketing campaigns.
Notify customers of new product launches.
Send welcome emails.
Send abandoned cart reminders.
Send abandoned browse reminders.
Send back-in-stock notifications.
Send product review requests.
Send post-purchase communications.
Send customer satisfaction surveys.
Send other customer- or order-triggered communications as marketing programs evolve.

Legitimate interests

Consent

Where we cannot rely on our legitimate interests to process your personal information for marketing purposes, we will send marketing communications only with your consent.

Personalization

Personal information may be used to:

Personalize the online shopping experience.
Recommend products based on customer preferences and browsing behavior.
Display localized content, language, currency, and pricing.
Improve product discovery and merchandising.

Consent

We generally process personal information in this context only with your consent.

Website Analytics & Performance

Personal information and other Website usage data, including data obtained via cookies and similar technologies used on our Website, may be used to:

Analyze website traffic and customer behavior.
Measure website performance and conversion.
Improve website functionality.
Improve customer experience.
Optimize merchandising and marketing initiatives.
Measure campaign attribution and customer journeys across channels.

Legitimate interests

Consent

Where we cannot rely on our legitimate interests to process your personal information for any of these purposes, we will do so only with your consent.

Legal, Accounting & Compliance

Personal information may be used to:

Comply with applicable legal and regulatory obligations.
Meet tax, accounting, and audit requirements.
Respond to lawful requests from regulatory or government authorities.

Compliance with a legal obligation

This lawful basis will apply where we process your information in order to comply with our legal and regulatory obligations.

Legitimate interests

We also have a legitimate interest in processing personal information for legal, accounting and compliance purposes.

Disputes & Legal Claims

Personal information may be used:

For the establishment, exercise or defence of legal claims.
To protect the rights, property, and security of Joseph Ribkoff, Global-e, and our customers.

Legitimate interests

We have a legitimate interest in processing personal information in the context of legal disputes/claims and to protect the rights, property and security of Joseph Ribkoff and third parties.

Third parties with which personal information is shared

Within the Joseph Ribkoff’s family of companies, which includes parents, corporate, affiliates, subsidiaries, business units and other companies that share common ownership;
Global-e, our international e-commerce partner which facilitates checkout, payment processing, fraud prevention, tax and duty calculations, returns and related transaction services. Global-e acts as an independent controller for personal information processed for these purposes (please see below for further information on Global-e’s role);
Shopify: Shopify provides an eCommerce platform, including customer accounts, checkout integration, order management and product catalog[NM1] . Shopify may act as our processor in providing our online store and may also act as an independent controller for certain services it provides directly to customers, such as Shop Pay and related platform services.
Third-party service providers working on behalf of Joseph Ribkoff including IT service providers and other third parties such as:

Seko (USA): Seko (USA) provides order fulfillment, inventory management, shipping, and returns processing;
ParcelLab: ParcelLab provides Shipment tracking, delivery notifications, and post-purchase communications;
Klaviyo: Klaviyo provides email marketing, newsletters, promotional campaigns, customer lifecycle marketing, and transactional communications services;
Gorgias: Gorgias provides Customer Service platform services supporting email, chat, phone, and social media interactions;
Elevar: Elevar provides Server-side event tracking, marketing attribution, conversion measurement, and customer behavior analytics services;
Google Analytics (GA4): Google provides website analytics, performance measurement, customer behavior analysis and reporting services;
Usercentrics: Usercentrics provides cookie consent collection, consent management and customer preference management services;
Weglot: Weglot provides website translation and localization services;
Fast Simon: Fast Simon provides site search, merchandising and product recommendations;
True Fit: True Fit provides personalized size recommendations and fit guidance;
Stockist: Stockist provides store locator functionality (for the stores of retailers we work with);

Legal advisors acting for Joseph Ribkoff; and
Law enforcement authorities, or on court demand, request from regulators, government obligations/requests.

In the event of a change of ownership, sale, merger, liquidation, reorganization or acquisition of Joseph Ribkoff, in whole or in part, your information may be transferred as part of the transaction.

Our Relationship with Global-e

When you make a purchase through our online store, certain of your personal information will be shared with Global-e, our international e-commerce partner. Global-e is responsible for processing certain personal information necessary to facilitate your transaction, including payment processing, fraud prevention, the calculation and collection of applicable taxes and duties, assistance with returns and refund administration and compliance with its own legal and regulatory requirements relating to the transaction.

Joseph Ribkoff does not store customer payment card information. Payment information is collected and processed by Global-e and its authorized payment providers.

Failure to provide your personal information to us

Consent

We do not generally process your personal information based on your consent (as we can usually rely on another legal basis). Where we do process your personal information based on your consent, you have the right to withdraw your consent at any time. To withdraw your consent please email us at privacy@ribkoff.com or, to stop receiving our marketing emails or firm news, please click on the unsubscribe link in the relevant email you receive from us. Please note that where we rely on your consent to process your personal information and you choose to withdraw your consent, your decision may affect our ability to provide certain of our services to you.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

Depending on the jurisdiction in which you are located and under certain conditions, you may be entitled to exercise certain rights in respect of your personal information, including:

The right to access your personal information: this is the right to request information about the personal information we hold about you and to receive a copy of that personal information;

The right to rectification: this is the right to have any inaccuracies in your personal information corrected;
The right to erasure: this is the right to require us to delete any of your personal information that we no longer have a lawful ground to use;

The right to restrict processing: this is the right to restrict our processing of personal information, for example if the processing is no longer necessary;

The right to data portability: this is the right to require us to transfer your personal information to a third party in a standardised machine-readable format;

The right to object: this is the right to object to any processing based on our legitimate interests unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights; and

The right to withdraw consent to processing: this may apply where consent is the lawful basis of processing.

You can exercise these rights by simple written request sent by email to privacy@ribkoff.com.

You may need to provide us with proof of your identity before we can prepare a response to your request. We will let you know if this is required.

If your request is not sufficiently precise or does not include all elements enabling us to answer your request, Joseph Ribkoff may ask you to provide further information.

We are obliged to keep your personal information accurate and up to date. Please help us to do this by advising us of any changes to your personal information.

Your right to complain

If you are not satisfied with our use of your personal information or our response to any request by you to exercise your rights, or if you think that we have breached any relevant data protection laws, you may contact us by emailing privacy@ribkoff.com. We will do our best to consider your concern and seek to resolve the matter.

You may also have the right to complain to the authority that supervises our processing of your personal information or, where you are based in the UK or the EU, the data protection authority in your country. In the UK, the data protection regulator is the Information Commissioner's Office (ICO). Details of the ICO can be found at https://ico.org.uk.

SECURITY OF PERSONAL INFORMATION

Joseph Ribkoff will maintain your personal information in secure data storage to safeguard it from unauthorized access, and will be used, disclosed or retained only for as long as necessary to fulfill the purposes for which that personal information was collected, as permitted or required by law and to comply with its legal obligations, resolve disputes, and enforce our agreements. Further details regarding specific retention periods are available on request. If you would like more information on the periods during which your personal information will be kept, please contact us using the contact details in the “Contact Us” section below.

STORAGE AND LOCATION OF PERSONAL INFORMATION

How long do we store your data for?

Specific retention periods will be determined by Joseph Ribkoff's Legal, Finance, and Information Technology teams in accordance with applicable legislation.

Where is your personal information stored?

Your personal information may be stored and processed in any country where Joseph Ribkoff has facilities or in which Joseph Ribkoff engages third party service providers. This means that your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country. In particular, personal information may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.

However, Joseph Ribkoff’s practices regarding your personal information will at all times continue to be governed by this Privacy Policy and where we transfer your personal information across national boundaries, we will protect your personal information by ensuring that those transfers are made in compliance with all relevant data protection laws. For example, where we transfer your personal information from the EU or the UK to a third party that is located in a country that is not recognised by the European Commission or the UK Government (as applicable) as providing an adequate level of data protection, we normally do so subject to safeguards that assure the protection of your personal information, such as standard contractual clauses approved by the European Commission or the UK Government (as applicable).

If you would like further details of how your personal information is protected when transferred from one country to another then please contact privacy@ribkoff.com.

OPTING OUT OF COMMUNICATIONS 

If you no longer want to receive marketing-related emails from Joseph Ribkoff, you may opt-out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us, or, if you created an online account when you registered to receive Joseph Ribkoff emails, you may log-in to your account and make changes to your communication.  You may also opt-out by contacting us directly using the contact information in the “Contact Us” section below.

We will endeavour to respond to your opt-out request promptly but ask that you please allow a reasonable time to process your request.  Please note that if you opt-out from receiving marketing-related emails, we may still need to send you communications about your use of our products or services, or other matters.

PERSONAL INFORMATION OF CHILDREN

Children should not use this site, as we do not market to children. If you are a minor under the laws applicable to your place of residence, please do not submit to us any personal information without the express consent of a parent or guardian. We do not collect personal information online from children.

UPDATES

Joseph Ribkoff reserves the right to change this Policy at any time. You will be notified of such changes through disclosure on the Website. If at any point Joseph Ribkoff decides to use personal information in a manner different from that stated at the time it was collected, users will have a choice as to whether it uses their information in this different manner.

Last update: see the top of the page.

CONTACT US

If you have any inquiries or comments about this Privacy Policy, please contact us at privacy@ribkoff.com.

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EU Privacy Policy

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