Orders
How can I check my online order status?
You can check the status of your order at any time by logging into your account and viewing your order history. If you placed your order as a guest, you can view your order and track its progress using the tracking information included in your shipping confirmation email.
Our Live Chat support is also available 24/7 and can help you quickly access your order status, tracking details, and the latest shipment updates.
You can check the status of your order at any time by logging into your account and viewing your order history. If you placed your order as a guest, you can view your order and track its progress using the tracking information included in your shipping confirmation email.
Our Live Chat support is also available 24/7 and can help you quickly access your order status, tracking details, and the latest shipment updates.
Can I modify or cancel my order?
Because we begin processing orders quickly, changes or cancellations cannot be guaranteed. Please contact support@josephribkoff.com as soon as possible and we will review your request. If your order has yet to be processed, we may still be able to cancel or modify your order. If your order has been shipped we are unable to cancel it.
Because we begin processing orders quickly, changes or cancellations cannot be guaranteed. Please contact support@josephribkoff.com as soon as possible and we will review your request. If your order has yet to be processed, we may still be able to cancel or modify your order. If your order has been shipped we are unable to cancel it.
Do you offer price adjustments or price matching?
We understand that promotional offers may change throughout the season. To ensure fairness and consistency for all customers, we do not offer price matching or price adjustments on previous purchases. Promotions and sale pricing are valid only during the advertised promotional period and cannot be applied to orders placed before or after that time.
We understand that promotional offers may change throughout the season. To ensure fairness and consistency for all customers, we do not offer price matching or price adjustments on previous purchases. Promotions and sale pricing are valid only during the advertised promotional period and cannot be applied to orders placed before or after that time.
What should I do if my order hasn’t arrived?
If your order appears delayed, we recommend checking the tracking information for the most up-to-date delivery status. Should you require further assistance, our Customer Care team will be pleased to investigate and support you every step of the way.
If your order appears delayed, we recommend checking the tracking information for the most up-to-date delivery status. Should you require further assistance, our Customer Care team will be pleased to investigate and support you every step of the way.
How do I apply a discount code or promo code?
To enjoy a promotional offer, simply enter your promo code in the designated field during checkout. Once applied successfully, your savings will be reflected in your order summary before you complete your purchase.
To enjoy a promotional offer, simply enter your promo code in the designated field during checkout. Once applied successfully, your savings will be reflected in your order summary before you complete your purchase.
How do promotions and special offers work?
Our promotions are designed to offer special savings throughout the year and may be subject to specific terms, dates, exclusions, and product availability. We encourage you to review the offer details before completing your purchase to ensure your selected items qualify for the promotion.
For more information on promotions and special offers, please refer to our offers & promotions terms.
Our promotions are designed to offer special savings throughout the year and may be subject to specific terms, dates, exclusions, and product availability. We encourage you to review the offer details before completing your purchase to ensure your selected items qualify for the promotion.
For more information on promotions and special offers, please refer to our offers & promotions terms.
Can I place an order without creating an account?
You may choose to checkout as a guest, enjoying a smooth and effortless purchase process while still receiving all order confirmations and shipping updates.
You may choose to checkout as a guest, enjoying a smooth and effortless purchase process while still receiving all order confirmations and shipping updates.
Do you offer discounts for first-time customers?
For current offers and promotions please refer to our offers & promotions policy. We strongly encourage you to follow us on our social media and sign-up for our newsletter emails to be the first to know about all things Joseph Ribkoff.
For current offers and promotions please refer to our offers & promotions policy. We strongly encourage you to follow us on our social media and sign-up for our newsletter emails to be the first to know about all things Joseph Ribkoff.
When is your next sale?
Our sales are always announced through our newsletter! Make sure to subscribe and follow us on social media to be one of the first to know. To sign up for our newsletter just scroll to the bottom of our site and add yourself to our mailing list.
Our sales are always announced through our newsletter! Make sure to subscribe and follow us on social media to be one of the first to know. To sign up for our newsletter just scroll to the bottom of our site and add yourself to our mailing list.
Shipping
What is Global-e?
Global-e is a cross-border solution that offers a customized checkout experience, including region-specific currency and shipping options, for international customers. When you are ready to checkout, you will be brought to a Global-e portal to process your payment.
Global-e is a cross-border solution that offers a customized checkout experience, including region-specific currency and shipping options, for international customers. When you are ready to checkout, you will be brought to a Global-e portal to process your payment.
Can I change my shipping address?
Yes. Log in to your account. Navigate to your profile details. Under the section Addresses, you may add a new address or modify an existing address by clicking on the address and modifying the details.
Note: Any address modified in your profile will not automatically apply to orders already in process. Please contact our Customer Care team to inquire about making changes to the shipping address on an order in process. If the order has already been shipped, address changes can no longer be made by our team, and you will need to contact the carrier directly to explore the options available for your shipment.
Yes. Log in to your account. Navigate to your profile details. Under the section Addresses, you may add a new address or modify an existing address by clicking on the address and modifying the details.
Note: Any address modified in your profile will not automatically apply to orders already in process. Please contact our Customer Care team to inquire about making changes to the shipping address on an order in process. If the order has already been shipped, address changes can no longer be made by our team, and you will need to contact the carrier directly to explore the options available for your shipment.
Do you ship to military addresses APO/FPO?
At this time we do not deliver to APO/FPO addresses
At this time we do not deliver to APO/FPO addresses
How long will it take to receive my order?
We do our best to process purchases placed during normal business hours within 1 business day.
Average shipping times:
- United States: 1-5 business days
Please note that deliveries to Hawaii, Alaska, and U.S. territories may take longer than our standard delivery times due to sea transport or transfers between delivery services. - Austria: 3-4 business days
- Belgium: 3-4 business days
- Bulgaria: 3-4 business days
- Cyprus: 3-5 business days
- Czech Republic: 3-4 business days
- Estonia: 3-4 business days
- France: 3-4 business days
- Germany: 3-4 business days
- Greece: 4-5 business days
- Hungary: 3-4 business days
- Italy: 3-5 business days
- Latvia: 3-4 business days
- Liechtenstein: 3-4 business days
- Lithuania: 3-4 business days
- Netherlands: 3-4 business days
- Norway: 2-4 business days
- Poland: 3-4 business days
- Portugal: 3-5 business days
- Romania: 3-8 business days
- Slovenia: 3-4 business days
- Spain: 3-6 business days
- Sweden: 3-4 business days
- Switzerland: 3-4 business days
- United Kingdom: 3-4 business days
We do our best to process purchases placed during normal business hours within 1 business day.
Average shipping times:
- United States: 1-5 business days
Please note that deliveries to Hawaii, Alaska, and U.S. territories may take longer than our standard delivery times due to sea transport or transfers between delivery services. - Austria: 3-4 business days
- Belgium: 3-4 business days
- Bulgaria: 3-4 business days
- Cyprus: 3-5 business days
- Czech Republic: 3-4 business days
- Estonia: 3-4 business days
- France: 3-4 business days
- Germany: 3-4 business days
- Greece: 4-5 business days
- Hungary: 3-4 business days
- Italy: 3-5 business days
- Latvia: 3-4 business days
- Liechtenstein: 3-4 business days
- Lithuania: 3-4 business days
- Netherlands: 3-4 business days
- Norway: 2-4 business days
- Poland: 3-4 business days
- Portugal: 3-5 business days
- Romania: 3-8 business days
- Slovenia: 3-4 business days
- Spain: 3-6 business days
- Sweden: 3-4 business days
- Switzerland: 3-4 business days
- United Kingdom: 3-4 business days
Are shipping fees charged on orders?
Yes. Shipping fees vary depending on the delivery destination and shipping method selected. Applicable shipping charges will be displayed at checkout before you complete your purchase.
For orders shipped within the United States, applicable state and local sales taxes will be calculated and added at checkout.
For orders shipped to Europe, product prices include applicable VAT, duties and taxes.
Standard shipping fees (local currency):
- United States Free standard shipping, for a limited time. See details
- Austria €7.95
- Belgium €5.95
- Bulgaria €8.95
- Croatia €8.95
- Cyprus €8.95
- Czech Republic 195.00 Kč
- Denmark 49.95 DKK
- Estonia €8.95
- Finland €11.95
- France €7.95
- Germany €5.95
- Greece €8.95
- Hungary 3 250,00 HUF
- Italy €7.95
- Latvia €8.95
- Liechtenstein 11.95 CHF
- Lithuania €8.95
- Luxembourg €6.95
- Malta €15.95
- Netherlands €4.95
- Norway 128.95 NOK
- Poland 38.95 zł
- Portugal €8.95
- Romania 46.95 RON
- Slovak Republic €6.95
- Slovenia €8.95
- Spain €7.95
- Sweden 99.95 kr
- Switzerland 11.95 CHF
- United Kingdom £6.95
Yes. Shipping fees vary depending on the delivery destination and shipping method selected. Applicable shipping charges will be displayed at checkout before you complete your purchase.
For orders shipped within the United States, applicable state and local sales taxes will be calculated and added at checkout.
For orders shipped to Europe, product prices include applicable VAT, duties and taxes.
Standard shipping fees (local currency):
- United States Free standard shipping, for a limited time. See details
- Austria €7.95
- Belgium €5.95
- Bulgaria €8.95
- Croatia €8.95
- Cyprus €8.95
- Czech Republic 195.00 Kč
- Denmark 49.95 DKK
- Estonia €8.95
- Finland €11.95
- France €7.95
- Germany €5.95
- Greece €8.95
- Hungary 3 250,00 HUF
- Italy €7.95
- Latvia €8.95
- Liechtenstein 11.95 CHF
- Lithuania €8.95
- Luxembourg €6.95
- Malta €15.95
- Netherlands €4.95
- Norway 128.95 NOK
- Poland 38.95 zł
- Portugal €8.95
- Romania 46.95 RON
- Slovak Republic €6.95
- Slovenia €8.95
- Spain €7.95
- Sweden 99.95 kr
- Switzerland 11.95 CHF
- United Kingdom £6.95
What does it mean if my shipment is incomplete (missing units that were confirmed on my order)?
If your shipment confirmation shows fewer items than you originally ordered, it means that one or more items could not be fulfilled when your order was processed.
There will be no backorder, so the unavailable item(s) will not be shipped, and a refund will be issued to your original method of payment. You will receive a separate email confirmation once the refund has been processed.
We sincerely apologize for the inconvenience. If you have any questions or would like assistance finding a similar style, our Customer Care team will be happy to help by email or live chat.
If your shipment confirmation shows fewer items than you originally ordered, it means that one or more items could not be fulfilled when your order was processed.
There will be no backorder, so the unavailable item(s) will not be shipped, and a refund will be issued to your original method of payment. You will receive a separate email confirmation once the refund has been processed.
We sincerely apologize for the inconvenience. If you have any questions or would like assistance finding a similar style, our Customer Care team will be happy to help by email or live chat.
Do you ship to PO Boxes?
We are unable to ship to PO Boxes. We ask that you please use an alternate address at checkout, such as an office address.
We are unable to ship to PO Boxes. We ask that you please use an alternate address at checkout, such as an office address.
Do you ship to freight forwarding companies?
We are unable to ship to freight forwarding companies. We ask that you please use an alternate address at checkout.
We are unable to ship to freight forwarding companies. We ask that you please use an alternate address at checkout.
Products and Fit
How do I find my correct size and fit?
We use a sizing tool on product pages to provide a confident recommendation based on what similar shoppers have bought and kept.
We also provide a standard size chart as a measurement guide and international size conversion to see what size is the right fit. Each product also includes a detailed description about the garment with fit/style suggestions.
We use a sizing tool on product pages to provide a confident recommendation based on what similar shoppers have bought and kept.
We also provide a standard size chart as a measurement guide and international size conversion to see what size is the right fit. Each product also includes a detailed description about the garment with fit/style suggestions.
What are your garment care instructions?
Each garment features a care tag with instructions that have been meticulously tested and approved by our production team and manufacturing partners to ensure lasting quality.
For your convenience, each product page includes a Details & Care section that mirrors the guidance on the garment’s care tag.
Each garment features a care tag with instructions that have been meticulously tested and approved by our production team and manufacturing partners to ensure lasting quality.
For your convenience, each product page includes a Details & Care section that mirrors the guidance on the garment’s care tag.
Do you offer extended sizes?
Our collections are thoughtfully designed to celebrate every style and every body. We offer a full range of sizes. For detailed measurements and guidance, please visit our Size & Fit Guide.
Our collections are thoughtfully designed to celebrate every style and every body. We offer a full range of sizes. For detailed measurements and guidance, please visit our Size & Fit Guide.
Why are some items only available on the US site, but not in Europe and vice versa?
Inventory may vary depending on the market.
Inventory may vary depending on the market.
The item I want is sold out, will it be restocked?
Some styles, including select Essentials, may be replenished throughout the season; however, availability varies and we cannot guarantee that a sold-out item will be restocked. If additional inventory becomes available, quantities may be limited. We encourage you to secure your preferred styles while they are available, as popular items may sell out quickly and may not return.
Some styles, including select Essentials, may be replenished throughout the season; however, availability varies and we cannot guarantee that a sold-out item will be restocked. If additional inventory becomes available, quantities may be limited. We encourage you to secure your preferred styles while they are available, as popular items may sell out quickly and may not return.
How often do you launch new styles?
New styles are added to our website on a regular basis. Please refer to our New Arrivals page for the latest styles or sign up for our newsletter for weekly updates to see what's new first.
New styles are added to our website on a regular basis. Please refer to our New Arrivals page for the latest styles or sign up for our newsletter for weekly updates to see what's new first.
What legal guarantees do you have for your products in Europe?
Products purchased in Europe are covered by the applicable legal guarantee of conformity, including a minimum two-year guarantee under EU consumer law. For full details on your rights and available remedies, please refer to Global-E Terms of Sale Annex 1, point 1(b) and Legal Guarantee Rights EU.
Products purchased in Europe are covered by the applicable legal guarantee of conformity, including a minimum two-year guarantee under EU consumer law. For full details on your rights and available remedies, please refer to Global-E Terms of Sale Annex 1, point 1(b) and Legal Guarantee Rights EU.
Payment
Are there any hidden costs with Global-e?
There are no added costs. Global-e will automatically calculate and display your order total in your region’s currency, including shipping costs and any applicable duties and taxes, at checkout.
There are no added costs. Global-e will automatically calculate and display your order total in your region’s currency, including shipping costs and any applicable duties and taxes, at checkout.
Which payment methods are accepted?
Global-e, on behalf of Joseph Ribkoff, accepts hundreds of payment methods for international customers. Different payment methods are available for each region. Payment methods include Alipay, AmazonPay, American Express, ApplePay, Diners, Discover, JCB, Klarna, Mastercard, Paypal, Visa, and more.
Global-e, on behalf of Joseph Ribkoff, accepts hundreds of payment methods for international customers. Different payment methods are available for each region. Payment methods include Alipay, AmazonPay, American Express, ApplePay, Diners, Discover, JCB, Klarna, Mastercard, Paypal, Visa, and more.
How does payment processing work for online orders?
When you place an order, your payment method is authorized to ensure funds are available. The timing of when you are charged may vary depending on the payment option selected.
Credit Card
If your payment method supports pre-authorization, your card will be authorized when you place your order. The payment will be captured (charged) no later than when your order is dispatched.
Apple Pay and Google Pay securely process your payment using the payment method linked to your digital wallet. As with other e-wallets, your payment is generally processed when your order is confirmed. Your transaction will appear on the statement of the card or payment method associated with your wallet.
Klarna has its own payment terms. Eligibility and payment schedules are determined by Klarna, and customers agree to Klarna's terms when selecting that payment method.
Important:
If an order is cancelled before shipment, any authorization or pending charge may take several business days to be released by your financial institution or payment provider. Processing times vary by bank and payment method.
For more details and to learn about all other payment options please refer to Global-e Terms of Sale.
When you place an order, your payment method is authorized to ensure funds are available. The timing of when you are charged may vary depending on the payment option selected.
Credit Card
If your payment method supports pre-authorization, your card will be authorized when you place your order. The payment will be captured (charged) no later than when your order is dispatched.
Apple Pay and Google Pay securely process your payment using the payment method linked to your digital wallet. As with other e-wallets, your payment is generally processed when your order is confirmed. Your transaction will appear on the statement of the card or payment method associated with your wallet.
Klarna has its own payment terms. Eligibility and payment schedules are determined by Klarna, and customers agree to Klarna's terms when selecting that payment method.
Important:
If an order is cancelled before shipment, any authorization or pending charge may take several business days to be released by your financial institution or payment provider. Processing times vary by bank and payment method.
For more details and to learn about all other payment options please refer to Global-e Terms of Sale.
Do you charge sales tax and duty on orders?
For customers purchasing within Europe, the prices displayed include applicable Value Added Tax (VAT). Where applicable, duties and import charges are included in the final price presented at checkout, allowing customers to see the total amount payable before completing their purchase.
For customers purchasing within the United States, the website is intended to serve customers with delivery addresses within the United States only. As such, import duties and cross-border taxes do not apply. Applicable U.S. state and local sales taxes will be calculated and added during checkout based on the customer’s shipping destination.
For customers purchasing within Europe, the prices displayed include applicable Value Added Tax (VAT). Where applicable, duties and import charges are included in the final price presented at checkout, allowing customers to see the total amount payable before completing their purchase.
For customers purchasing within the United States, the website is intended to serve customers with delivery addresses within the United States only. As such, import duties and cross-border taxes do not apply. Applicable U.S. state and local sales taxes will be calculated and added during checkout based on the customer’s shipping destination.
Can I use multiple payment methods on one order?
No
No
Which countries have access to Klarna payment option?
United States, France, Spain, Italy, Belgium, Netherlands, Finland, Denmark
United States, France, Spain, Italy, Belgium, Netherlands, Finland, Denmark
How do I sign up for Klarna?
You must be at least 18 years old to use Klarna. If you are in an eligible country, you will see an additional payment option at checkout. Simply select 4 interest-free installments with Klarna as your payment method. You will be redirected to Klarna’s website to enter your credit or debit card information. This is the card Klarna will use for all scheduled automatic payments.
Monthly financing through Klarna issued by WebBank. Other CA resident loans made or arranged pursuant to a California Financing Law license. NMLS # 1353190.
You must be at least 18 years old to use Klarna. If you are in an eligible country, you will see an additional payment option at checkout. Simply select 4 interest-free installments with Klarna as your payment method. You will be redirected to Klarna’s website to enter your credit or debit card information. This is the card Klarna will use for all scheduled automatic payments.
Monthly financing through Klarna issued by WebBank. Other CA resident loans made or arranged pursuant to a California Financing Law license. NMLS # 1353190.
Which payment methods are accepted with Klarna?
Klarna currently accepts all major debit and credit cards (i.e. Mastercard, Visa, AMEX, Discover). Please note, prepaid cards are not accepted.
Klarna currently accepts all major debit and credit cards (i.e. Mastercard, Visa, AMEX, Discover). Please note, prepaid cards are not accepted.
Are there any hidden costs when paying with Klarna?
There are no added costs. However, a late fee of up to $7 may be charged by Klarna if an automatic payment cannot be collected. Please see Klarna’s terms for more information.
There are no added costs. However, a late fee of up to $7 may be charged by Klarna if an automatic payment cannot be collected. Please see Klarna’s terms for more information.
What happens if I cannot make my Klarna payment?
Scheduled payment dates cannot be modified. Klarna currently only offers the option to pay early. If you are unable to make a payment, please contact Klarna directly via the Klarna app or at Klarna.com. Unfortunately, our customer support team is unable to assist with any Klarna payment inquiries.
Scheduled payment dates cannot be modified. Klarna currently only offers the option to pay early. If you are unable to make a payment, please contact Klarna directly via the Klarna app or at Klarna.com. Unfortunately, our customer support team is unable to assist with any Klarna payment inquiries.
How do you protect my payment and personal information?
Your payment and personal information is handled by Global-e, for further information please refer to their privacy policy.
Your payment and personal information is handled by Global-e, for further information please refer to their privacy policy.
My Account
How do I create an online account?
Click the User Icon in top right corner above the main navigation. Click on "Profile" or "Other Sign in Options". Click on "create an account".
A security code will be sent to your email address to validate your identity. It may take up to 5 minutes to receive. Please check your spam folder if it does not arrive within that time period. When the code is received, please enter it on the authentication screen to proceed with your log in. The code can only be used once and is valid for 15 minutes. If you have requested more than one code, only the latest code will work, and all previous codes will be expired.
Click the User Icon in top right corner above the main navigation. Click on "Profile" or "Other Sign in Options". Click on "create an account".
A security code will be sent to your email address to validate your identity. It may take up to 5 minutes to receive. Please check your spam folder if it does not arrive within that time period. When the code is received, please enter it on the authentication screen to proceed with your log in. The code can only be used once and is valid for 15 minutes. If you have requested more than one code, only the latest code will work, and all previous codes will be expired.
How do I log in to my account?
To log in, please click the User Icon in top right corner above the main navigation. You can log in to your profile or to your Shop account by entering your email address.
A security code will be sent to your email address to validate your identity. It may take up to 5 minutes to receive. Please check your spam folder if it does not arrive within that time period. When the code is received, please enter it on the authentication screen to proceed with your log in. The code can only be used once and is valid for 15 minutes. If you have requested more than one code, only the latest code will work, and all previous codes will be expired.
To log in, please click the User Icon in top right corner above the main navigation. You can log in to your profile or to your Shop account by entering your email address.
A security code will be sent to your email address to validate your identity. It may take up to 5 minutes to receive. Please check your spam folder if it does not arrive within that time period. When the code is received, please enter it on the authentication screen to proceed with your log in. The code can only be used once and is valid for 15 minutes. If you have requested more than one code, only the latest code will work, and all previous codes will be expired.
What should I do if I forgot my password or can’t access my account?
There is no password required to log in. A security code will be sent to the email associated to your profile, to authenticate your identity.
If you require further assistance, please contact support@josephribkoff.com, or contact us via our Live Chat support.
There is no password required to log in. A security code will be sent to the email associated to your profile, to authenticate your identity.
If you require further assistance, please contact support@josephribkoff.com, or contact us via our Live Chat support.
How do I update my profile information?
Log in to your account and navigate to your profile. From there, you can update your personal information, including your name, email address, phone number, saved addresses, and password. Be sure to save your changes before leaving the page.
Log in to your account and navigate to your profile. From there, you can update your personal information, including your name, email address, phone number, saved addresses, and password. Be sure to save your changes before leaving the page.
How do I subscribe to marketing emails?
To receive news about our latest collections, new arrivals, and to stay up to date with the brand, simply enter your email address in any of our sign-up forms available throughout the website, including the footer, sign-in pages, and at checkout.
To receive news about our latest collections, new arrivals, and to stay up to date with the brand, simply enter your email address in any of our sign-up forms available throughout the website, including the footer, sign-in pages, and at checkout.
How do I unsubscribe from marketing emails?
If you are subscribed to marketing emails and wish to unsubscribe, you may click the "unsubscribe" link located at the bottom of any of our emails, and you will be opted out of all future emails.
If you require further assistance, please contact support@josephribkoff.com, or contact us via our Live Chat support.
If you are subscribed to marketing emails and wish to unsubscribe, you may click the "unsubscribe" link located at the bottom of any of our emails, and you will be opted out of all future emails.
If you require further assistance, please contact support@josephribkoff.com, or contact us via our Live Chat support.
Returns
What is your return policy for online orders?
We want you to love every Joseph Ribkoff purchase. If an item is not quite right, you may return eligible merchandise within 30 days of delivery.
- Refunds are issued to your original payment method, in the original purchase currency.
- All items on sale or promotion are FINAL SALE.
- Returns only apply to unworn and unwashed merchandise with all original tags attached.
- Merchandise received outside of the eligible return window may not qualify for a refund.
- Please note that return shipping costs are non-refundable. If you use the prepaid return label provided through the portal, the return shipping fee will be deducted from your refund amount. Customers will be charged for the return label only when the refunds don't cover the fee or there are no available refunds.
- Only items purchased online, that meet all above criteria are eligible for return.
To learn more please refer to our return policy.
We want you to love every Joseph Ribkoff purchase. If an item is not quite right, you may return eligible merchandise within 30 days of delivery.
- Refunds are issued to your original payment method, in the original purchase currency.
- All items on sale or promotion are FINAL SALE.
- Returns only apply to unworn and unwashed merchandise with all original tags attached.
- Merchandise received outside of the eligible return window may not qualify for a refund.
- Please note that return shipping costs are non-refundable. If you use the prepaid return label provided through the portal, the return shipping fee will be deducted from your refund amount. Customers will be charged for the return label only when the refunds don't cover the fee or there are no available refunds.
- Only items purchased online, that meet all above criteria are eligible for return.
To learn more please refer to our return policy.
How do I start a return?
Starting a return is simple. Visit our online return portal, enter your order number and email address associated to the order, and follow the steps provided. If your request is approved, you will receive return instructions. We recommend returning items as soon as possible to ensure they arrive within the return window.
Starting a return is simple. Visit our online return portal, enter your order number and email address associated to the order, and follow the steps provided. If your request is approved, you will receive return instructions. We recommend returning items as soon as possible to ensure they arrive within the return window.
Can I exchange an item I bought online?
At this time, we do not offer direct exchanges. If you would like a different size, colour, or style, please return your eligible item for a refund and place a new order for your preferred selection. This helps ensure the item you want remains available and reaches you as quickly as possible.
At this time, we do not offer direct exchanges. If you would like a different size, colour, or style, please return your eligible item for a refund and place a new order for your preferred selection. This helps ensure the item you want remains available and reaches you as quickly as possible.
Can I return an item that was purchased on sale?
All items on sale or promotion are FINAL SALE. We are unable to process returns, exchanges, or refund for any sale items. Final sale items are clearly identified on the product page and during the checkout process, whenever applicable.
All items on sale or promotion are FINAL SALE. We are unable to process returns, exchanges, or refund for any sale items. Final sale items are clearly identified on the product page and during the checkout process, whenever applicable.
How do refunds work for online purchases?
We will refund the same method of payment that was used to place the order.
It can take up to 10 business days to receive your refund once your return has been processed.
We will refund the same method of payment that was used to place the order.
It can take up to 10 business days to receive your refund once your return has been processed.
How do I check the status of my return and refund?
If you would like to check the status of your return before your refund is issued, you can track your return through your online account or use our Live Chat support, which can provide the latest return tracking updates and status information.
An email will be sent to you when your return is received in our warehouse and a refund confirmation email will be sent to you once processed.
If you would like to check the status of your return before your refund is issued, you can track your return through your online account or use our Live Chat support, which can provide the latest return tracking updates and status information.
An email will be sent to you when your return is received in our warehouse and a refund confirmation email will be sent to you once processed.
Can I ship multiple returns in one package?
To ensure accurate processing and tracking, please return each order separately using the return label provided for that specific order.
To ensure accurate processing and tracking, please return each order separately using the return label provided for that specific order.
Can I use my own mailing label to return an item?
Should you choose to forgo our return service and use a different carrier at your own expense, our Customer Care Team can assist you with the proper return address. We are not able to reimburse return shipping costs.
Should you choose to forgo our return service and use a different carrier at your own expense, our Customer Care Team can assist you with the proper return address. We are not able to reimburse return shipping costs.
What should I do if I receive a damaged or defective item?
Our goal is to ensure your Joseph Ribkoff items meet the highest standard of quality and craftsmanship.
If you believe your item is damaged or defective, please contact our Customer Care team for further review. We will carefully assess the issue and work with you to determine the most appropriate resolution.
Our goal is to ensure your Joseph Ribkoff items meet the highest standard of quality and craftsmanship.
If you believe your item is damaged or defective, please contact our Customer Care team for further review. We will carefully assess the issue and work with you to determine the most appropriate resolution.
Can I return an online order in a store?
No, all online purchase must be returned via our online return portal.
No, all online purchase must be returned via our online return portal.
Are there return fees?
Yes, return fees do apply when selecting our prepaid return option, through our return portal:
The following fees apply:
- United States USD $9.95
- Austria €9.95
- Belgium €9.95
- Bulgaria €9.95
- Croatia €9.95
- Cyprus €9.95
- Czech Republic 245.00 Kč
- Denmark 74.95 DKK
- Estonia €9.95
- Finland €9.95
- France €9.95
- Germany €9.95
- Greece €9.95
- Hungary 3 600,00 HUF
- Italy €9.95
- Latvia €9.95
- Liechtenstein 9.95 CHF
- Lithuania €9.95
- Luxembourg €9.95
- Malta €9.95
- Netherlands €9.95
- Norway 106.95 NOK
- Poland 42.95 zł
- Portugal €9.95
- Romania 52.95 RON
- Slovak Republic €9.95
- Slovenia €9.95
- Spain €9.95
- Sweden 111.95 kr
- Switzerland 9.95 CHF
- United Kingdom £9.95
Alternatively, you may choose to return your item using a carrier of your choice at your own expense.
Yes, return fees do apply when selecting our prepaid return option, through our return portal:
The following fees apply:
- United States USD $9.95
- Austria €9.95
- Belgium €9.95
- Bulgaria €9.95
- Croatia €9.95
- Cyprus €9.95
- Czech Republic 245.00 Kč
- Denmark 74.95 DKK
- Estonia €9.95
- Finland €9.95
- France €9.95
- Germany €9.95
- Greece €9.95
- Hungary 3 600,00 HUF
- Italy €9.95
- Latvia €9.95
- Liechtenstein 9.95 CHF
- Lithuania €9.95
- Luxembourg €9.95
- Malta €9.95
- Netherlands €9.95
- Norway 106.95 NOK
- Poland 42.95 zł
- Portugal €9.95
- Romania 52.95 RON
- Slovak Republic €9.95
- Slovenia €9.95
- Spain €9.95
- Sweden 111.95 kr
- Switzerland 9.95 CHF
- United Kingdom £9.95
Alternatively, you may choose to return your item using a carrier of your choice at your own expense.
Am I eligible for a return if I use Klarna as my payment method?
Yes, the standard Joseph Ribkoff return policy applies. If something is not quite right, returns are accepted within 30 days from the date your order is delivered.
Yes, the standard Joseph Ribkoff return policy applies. If something is not quite right, returns are accepted within 30 days from the date your order is delivered.
How long does it take to process a return?
Returns may take 2-3 weeks to process.
Returns may take 2-3 weeks to process.
How do refunds work for orders placed using Klarna?
It can take up to 10 business days to receive your refund once your return has been processed. If you paid using Klarna’s monthly financing option, the refund will be applied directly to your Klarna account. If you paid with a credit/debit card, the refund will be issued to your card.
You are still responsible for your payments to Klarna associated with that purchase.
It can take up to 10 business days to receive your refund once your return has been processed. If you paid using Klarna’s monthly financing option, the refund will be applied directly to your Klarna account. If you paid with a credit/debit card, the refund will be issued to your card.
You are still responsible for your payments to Klarna associated with that purchase.
I've made a purchase with Klarna but changed my mind. Can I still cancel my order?
Because we begin processing orders quickly, changes or cancellations cannot be guaranteed. If you need assistance, please contact support@josephribkoff.com as soon as possible and we will review your request. If your order has yet to be processed, we may still be able to cancel or modify your order. If your order has already shipped, your first Klarna installment will have already been processed. If that is the case, we would be happy to assist you with a return.
Because we begin processing orders quickly, changes or cancellations cannot be guaranteed. If you need assistance, please contact support@josephribkoff.com as soon as possible and we will review your request. If your order has yet to be processed, we may still be able to cancel or modify your order. If your order has already shipped, your first Klarna installment will have already been processed. If that is the case, we would be happy to assist you with a return.
What is the right of withdrawal and am I eligible to withdraw from my order?
Customers in the European Union have the right to cancel and return within 14 days after the day on which the customer, or a third party designated by customer (other than the carrier), receives the goods. You may submit your withdrawal application when requesting a return through the Returns Portal.
Once your return has been received and processed, you will be refunded:
- The value of the returned item(s)
- The original standard outbound shipping charges paid at the time of purchase
Please note:
- Return shipping charges remain the responsibility of the customer, unless otherwise required by applicable law.
- Additional shipping costs resulting from the selection of a delivery method other than our standard shipping option are not refundable.
- Items must be returned in accordance with our return conditions.
For further assistance, you may contact our Customer Care team by emailing support@josephribkoff.com. For customers outside the European Union, returns are subject to our standard Return Policy.
Customers in the European Union have the right to cancel and return within 14 days after the day on which the customer, or a third party designated by customer (other than the carrier), receives the goods. You may submit your withdrawal application when requesting a return through the Returns Portal.
Once your return has been received and processed, you will be refunded:
- The value of the returned item(s)
- The original standard outbound shipping charges paid at the time of purchase
Please note:
- Return shipping charges remain the responsibility of the customer, unless otherwise required by applicable law.
- Additional shipping costs resulting from the selection of a delivery method other than our standard shipping option are not refundable.
- Items must be returned in accordance with our return conditions.
For further assistance, you may contact our Customer Care team by emailing support@josephribkoff.com. For customers outside the European Union, returns are subject to our standard Return Policy.
Stores
How do I find an official Joseph Ribkoff store/retailer near me?
Please use our Find a Retailer tool to locate partner stores in your area. Enter your city or postal code, and the tool will show the nearest authorized retailers that carry our products. Inventory and product assortments may vary at retail partner locations.
Please use our Find a Retailer tool to locate partner stores in your area. Enter your city or postal code, and the tool will show the nearest authorized retailers that carry our products. Inventory and product assortments may vary at retail partner locations.
Do you have any flagship stores?
While we do not currently have standalone flagship stores, you can experience our brand in person at our airport boutiques in Cairns (Australia) and Auckland (New Zealand), or visit our premium outlet location in Wrentham, Massachusetts (USA) to shop a selection of our collections.
Use our Find a Retailer tool to discover locations where you can find our collections, including store addresses and details.
While we do not currently have standalone flagship stores, you can experience our brand in person at our airport boutiques in Cairns (Australia) and Auckland (New Zealand), or visit our premium outlet location in Wrentham, Massachusetts (USA) to shop a selection of our collections.
Use our Find a Retailer tool to discover locations where you can find our collections, including store addresses and details.
Contact
How can I contact customer service?
For any questions or support, our Customer Care team is here to assist you.
Our live support agents are available Monday to Friday during the following hours:
- 9:00 a.m. to 5:30 p.m. ET
- 6:00 a.m. to 2:30 p.m. PT
- 3:00 p.m. to 11:30 p.m. CEST
USA Voice Support
- 9:00 a.m. to 5:30 p.m. ET
- 6:00 a.m. to 2:30 p.m. PT
Chat Support
- AI Agent: Available 24/7
- Live agents: Available during the hours listed above
Email Support
- Email requests can be submitted 24/7
- Agents will respond within 1-2 business days
Email us: support@josephribkoff.com
Call Us (US only): 1-888-598-0106 Toll Free
For any questions or support, our Customer Care team is here to assist you.
Our live support agents are available Monday to Friday during the following hours:
- 9:00 a.m. to 5:30 p.m. ET
- 6:00 a.m. to 2:30 p.m. PT
- 3:00 p.m. to 11:30 p.m. CEST
USA Voice Support
- 9:00 a.m. to 5:30 p.m. ET
- 6:00 a.m. to 2:30 p.m. PT
Chat Support
- AI Agent: Available 24/7
- Live agents: Available during the hours listed above
Email Support
- Email requests can be submitted 24/7
- Agents will respond within 1-2 business days
Email us: support@josephribkoff.com
Call Us (US only): 1-888-598-0106 Toll Free
Where is your head office located?
Our corporate headquarters are located:
Joseph Ribkoff Inc.
2375 de l'Aviation
Montreal, Quebec, Canada, H9P 2X6
Our corporate headquarters are located:
Joseph Ribkoff Inc.
2375 de l'Aviation
Montreal, Quebec, Canada, H9P 2X6